Augmented reality for use in improving cabin crew workflows primarily takes the format of wearable technology. With smart eyewear or similar AR headset, cabin crew members can receive immediate updates on flight information regarding delays, re-routings, and bookings, all of which can be used to efficiently communicate to passengers. Information also improves the quality and efficiency of pre-flight cabin preparation and equipment security checks thanks to the ability to quickly scan and store transaction and activity information.
Today’s technologies also allow crew members to store individual passenger information to be accessed at any time. This allows crew to provide a higher level of customer service, such when providing duty-free transactions or food services.
Other exciting abilities of augmented reality include the ability to participate in more realistic training scenarios and interact and participate with in-flight video conferencing and communication with pilots, team members, and other staff not on the plane, ship, or other transport body.
Augmented Reality Technologies
Due to the service nature of cabin crew tasks, the preferred option for displaying augmented reality information is any that allows users to operate hands-free. Primarily, this manifests as wearable technology like smart glasses. Here, preferred user interfaces are eye-gaze, gesture, and/or speech recognition with some touchscreen availabilities.
Any applicable technology can be used for the creation, detection, recognition, and rendering of the augmented reality cabin crew workflow system so long as it enables easy integration of an organization’s traveler record management or similar customer service management system and applicable simulations.
Advantages of AR Use
The use of augmented reality cabin crew workflow systems provide for key advantages like:
- Quicker and more cost-effective training scenarios.
- The ability for cabin crew members to seamlessly stream passenger and travel data while interacting with passengers for higher level of service.
- Due to crew members having access to up-to-date flight information, passenger records, travel instructions, and policies, there is a reduced risk of errors or delays in their required tasks.
Organizations That Stand to Benefit with Augmented Reality Cabin Crew Workflow
Any cabin crew operating in the travel industry. Already, this type of augmented reality cabin crew workflow systems are being embraced by the passenger airline industry. Yet, the technology is also applicable to those on the cruise ship, helicopter, and other passenger travel industries.
The primary target of this technology is the cabin crew and, in scenarios like the helicopter tourism market, pilots who serve or direct passengers and could benefit from hands-free information.
A few example scenarios:
- Cabin crew members might use their AR wearables to visualize a meal plan layout for more efficient meal service.
- Oceanic flights and cruises may use the rapid scanning and even storage of credit card and passenger information to expedite duty-free and other purchases during in-transit shopping.
- Medical professionals working aboard a cruise or freight ship can use AR-assisted technologies to store and access critical medical information of passengers and crew members for use in a medical emergency.